Frequently Asked Questions

PODMach is an all-in-one platform for managing a print-on-demand business. It connects your online stores (Etsy, Shopify, and WooCommerce today, with Amazon and TikTok Shop coming soon) with print providers like Printify, and gives you tools to create listings, generate mockups, and manage everything from one dashboard. Think of it as mission control for your POD business—instead of juggling 10 different tools and browser tabs.

Absolutely. We built PODMach to be approachable for people with zero eCommerce or POD experience. Our step-by-step listing wizard walks you through every decision, and we explain terms as you go. That said, PODMach is also powerful enough for experienced sellers managing large catalogs across multiple stores.

1. Start your 7-day free trial — Sign up with a credit card; we verify the card but don't charge during the trial 2. Connect your first store — Etsy, Shopify, or WooCommerce 3. Connect a POD provider — Like Printify 4. Upload a design — Your artwork or graphic 5. Create your first listing — Our wizard guides you through it The wizard is built to get your first listing live in a single sitting. Cancel anytime before day 8 and you won't be charged. If you don't cancel, your subscription begins on day 8.

No. PODMach is designed for non-technical users. You don't need to know how to code, use Photoshop, or understand APIs. Everything is visual, point-and-click — every plan, from Listings to Pro.

Yes. Every paid plan starts with a 7-day free trial: • Pick your plan (Listings, Launch, or Pro) • Sign up with a credit card — we verify it but don't charge it during the trial • Cancel anytime before day 8 and you won't be charged a cent • On day 8, your subscription begins at the standard rate You can upgrade, downgrade, or cancel anytime.

Print-on-demand is a business model where products are only printed after a customer orders them. Here's how it works: 1. You create a design (like a t-shirt graphic) 2. You list the product on a store (Etsy, Shopify, etc.) 3. A customer buys it 4. A printing company prints and ships it directly to them 5. You keep the profit You never hold inventory, pack boxes, or visit a post office. The printing company handles all fulfillment.

Almost anything that can be printed on: • Apparel: T-shirts, hoodies, tank tops, leggings • Accessories: Phone cases, tote bags, hats, socks • Home goods: Mugs, pillows, blankets, posters, canvas prints • Stationery: Notebooks, stickers, greeting cards • And more: Shoes, jewelry, pet products, drinkware Through Printify, PODMach gives you access to Printify's catalog of 1,300+ products.

A print provider is the company that actually prints and ships your products. A popular example is: • Printify — Marketplace connecting you to 100+ print facilities worldwide PODMach connects to print providers so you can access their products and automatically route orders to them.

PODMach helps you sell on major marketplaces and your own store: • Etsy — Handmade/creative marketplace • Shopify — Your own online store • WooCommerce — Your own WordPress store • Amazon — Coming soon • TikTok Shop — Coming soon You can sell on multiple platforms simultaneously and manage everything from PODMach.

It depends on your designs, marketing, and effort. Some sellers make a few hundred dollars a month as a side hustle. Others run six-figure businesses. The POD model has low startup costs and no inventory risk, making it a relatively safe way to test business ideas. Your profit per item is typically the difference between your selling price and the base cost from the print provider (usually $5-15 per item profit).

Most POD tools solve one piece of the puzzle—mockup generation here, listing management there, analytics somewhere else. You end up paying for 5 tools that barely work together. PODMach is a unified system that handles: • Product discovery and catalog management • Design uploads and organization • Mockup generation and editing • Listing creation with AI assistance • Multi-store publishing • Pricing and profit calculation • Order tracking All in one platform. No duct-tape integrations.

MACH AI is our built-in artificial intelligence engine. It helps with: • Writing listings — Generates titles, descriptions, and tags optimized for each marketplace • Selecting mockups — Analyzes your design and recommends the best product photos • Categorizing products — Automatically organizes your catalog • Pricing insights — Suggests optimal pricing based on costs and market data It's not a gimmick—it's a production tool that saves hours of repetitive work.

Our 6-step wizard guides you from design to published listing: 1. Select your design — Upload new or choose from your library 2. Choose a product — Browse Printify's 1,300+ products with pricing info 3. Place your design — Drag and drop to position on the product 4. Pick mockups — Select which product photos to show 5. Write details — Add title, description, tags (AI helps here) 6. Set pricing & publish — Calculate profit and go live Your progress saves automatically. You can pause and resume anytime.

PODMach is not a design tool like Photoshop or Canva—you'll still create your designs in your preferred software. However, PODMach does handle: • Design uploads (PNG, JPEG, PSD) • Design organization and status tracking • Design positioning on products • Color variant application to mockups For PSD files, we can apply different product colors automatically using layer masks.

Mockups are professional product photos showing your design on items. Instead of photographing physical products, you upload your design and our system: 1. Places your design on a high-quality product template 2. Applies the correct colors (for different t-shirt colors, etc.) 3. Generates realistic product images You get professional-looking photos without photography equipment or skills.

Yes. Multi-store support is included on every plan with no caps on the number of connected stores. You can: • Connect multiple Etsy shops • Add Shopify and WooCommerce stores • Manage everything from one dashboard • Publish the same listing to multiple platforms • Track orders across all channels Switch between stores instantly without logging in and out.

POD Providers: • Printify — Full integration Sales Channels: • Etsy — Full integration • Shopify — Full integration • WooCommerce — Full integration • Amazon — Coming soon • TikTok Shop — Coming soon We're constantly adding new integrations based on user feedback.

1. Go to Settings → Integrations in PODMach 2. Click the platform you want to connect 3. You'll be redirected to authorize PODMach 4. Grant the requested permissions 5. Your store is now connected The process takes about 60 seconds. We use official OAuth connections—we never ask for your password.

1. Go to Settings → POD Providers in PODMach 2. Click "Connect Printify" 3. Enter your Printify API key (found in Printify settings) 4. Select which Printify shop to connect 5. Done Your product catalog and pricing will sync automatically.

When a customer places an order on your connected store: 1. PODMach receives the order via webhook (real-time) 2. The order appears in your PODMach dashboard 3. The order is automatically routed to the correct print provider 4. The provider prints and ships the product 5. Tracking information syncs back to your store Most of this happens automatically—you just monitor for any issues.

Yes, on Launch and Pro plans. PODMach's architecture supports multiple POD providers per workspace, so as we add new integrations you'll be able to route products to whichever provider best fits each item. PODMach tracks which provider handles which products and routes orders accordingly.

Three plans: • Listings: $14.99/month — Listings management only, no POD. For multi-channel merchants. • Launch: $24.99/month — Includes print-on-demand and our standard mockup library. For first-time POD creators. • Pro: $34.99/month — Full POD with exclusive premium mockups, multi-brand, automation, and API. For scaled operators. Annual billing saves 15%.

Listings is for sellers who want a cleaner home base for their existing storefronts. You get: • Connect Etsy, Shopify, WooCommerce • Multi-store support • Cross-store order queue • Single inventory view • Listing health checks • AI Credits on Demand (pay-as-you-go) • 10 GB storage • Email support Listings does NOT include print-on-demand integrations or the Standard / Premium mockup libraries — for those, you'll want the Launch plan.

Everything in Listings, plus print-on-demand: • Printify integration (single & multi-product POD listings) • Standard Mockup Library • Listing wizard with MACH AI • 250 AI credits / month • 100 GB storage • Multi-store support • Advanced analytics • Bulk operations • Priority support Launch includes the Standard mockup library — for exclusive premium mockups, see Pro.

Pro is for scaled POD operators running multiple stores and brands: • Everything in Launch • Exclusive premium mockup library • Custom mockup templates • 1,000 AI credits / month • Unlimited storage • Multi-brand workspaces — Separate workspaces per brand • Multi-store support • Workflow automation

Yes. 7 days of full access to the plan you choose. You'll sign up with a credit card — we verify the card but don't charge it during the trial. Cancel before day 8 and you won't be charged a cent. If you don't cancel, your subscription begins on day 8 at the standard rate. You can also downgrade to Listings at any time.

Yes. No contracts, no cancellation fees. Cancel from your account settings and you'll retain access until the end of your billing period.

No. Cancel anytime from your account settings and you won't be charged again — your plan runs to the end of the period you've paid for, then stops. We don't refund partial periods or unused time, except where the law requires it.

• Credit/debit cards (Visa, Mastercard, Amex) • PayPal • Apple Pay / Google Pay All payments are processed securely through Stripe.

Yes, on the Pro plan. Our API allows you to: • Create and manage listings programmatically • Access product catalog data • Retrieve order information • Manage designs and mockups API documentation is available to Pro subscribers.

• General requests: 600 per minute • Publishing operations: 200 per 30 minutes These limits are generous for typical usage. Contact us if you need higher limits.

We use native PSD parsing (ag-psd engine) to: • Read layer structure and metadata • Extract layer bounds and positions • Apply color overlays to color mask layers • Preserve opacity and blend modes • Generate composite images for mockups This enables automatic color variants without manual work.

• Authentication: Supabase Auth with Row-Level Security • API keys: Encrypted at rest with service role keys • Webhooks: HMAC-SHA256 signature verification • Data: Stored on Supabase (PostgreSQL) with automatic backups • Infrastructure: Deployed on enterprise-grade cloud infrastructure We follow security best practices and regularly audit our systems.

We target 99.9% uptime. Scheduled maintenance is performed during low-traffic hours with advance notice.

Yes. You can export: • Product catalog (CSV/JSON) • Listing data • Order history • Design library Your data is yours. We make it easy to export if you ever need to.

• Frontend: Next.js 15, React 19, TypeScript, Tailwind CSS • Database: Supabase (PostgreSQL) • Image Processing: ag-psd, Canvas API • AI: OpenAI GPT-4 Vision • Auth: Supabase Auth with RBAC

Outgoing webhooks for custom integrations are on our roadmap. Currently, we receive webhooks from connected platforms (Printify, Etsy, etc.) but don't yet send webhooks to external systems.

• PODMach University: step-by-step guides and learning paths • Email: support@podmach.com (responses within 24 hours) • Priority Support: Launch users get faster responses • Dedicated Support: Pro users get direct access

Yes. PODMach University includes: • Quick Start Guide — Step-by-step first listing walkthrough • Learning paths — From POD foundations to scaling up • Step-by-step guides — Listings, pricing, mockups, Etsy SEO, and more • Downloadable PDFs — Checklists, worksheets, and cheat sheets

Absolutely. We actively build based on user feedback. Submit feature requests through: • The in-app feedback button • Email to feedback@podmach.com Early customer feedback directly shapes the roadmap.

• Listings/Launch: Self-serve with PODMach University and email support • Pro: Includes personalized onboarding call We also offer optional paid onboarding sessions for any plan.